CRM for Home Service Businesses
GoHighLevel set up for cleaners, contractors and other home service businesses: a booking form, A2P registration, booking texts and alerts, so every job request reaches the owner.
A call with Ritch. Tell him how customers book today and who should get the new jobs.
What should a home service CRM do?
A home service CRM should turn every call, form and message into a booked job, remind the customer before the visit, and tell the owner or crew what is coming. Softlink IQ builds that in GoHighLevel for US home service businesses: a booking form on your site, A2P registration for your business number, booking texts and reminders, and alerts for the owner.
The first business to answer often gets the job. A Harvard Business Review study of 2,241 US companies found only 37% answered an online lead within an hour, and the average wait was 42 hours. A form that books the job, or a text that answers straight away, does not wait until the owner is free.
In a 2008 study at an eye clinic, 11.2% of patients sent a text reminder missed their appointment, against 18.1% of those sent none. Every booking we build sends a reminder before the visit.
A booking form that books
Customers pick a service and a time on your site, and the job lands on your GoHighLevel calendar.
A2P registration
Your business number registered for A2P 10DLC, so booking texts reach US customers.
Booking texts and reminders
A confirmation when they book and a reminder before the visit, sent from your business number.
Alerts for the owner
The owner or crew lead gets each new booking by text or email, with the details they need.
How does a job request become a booked job?
This is the flow we build for home service businesses, in your own GoHighLevel account.
The customer asks
A call, a form on your site, a Facebook message or a text. Each one lands as a contact in one GoHighLevel inbox.
They book a time
The booking form asks for the service, the address and a time that suits them, and only shows times you are free.
They get a confirmation
A text confirms the booking from your business number, and a reminder goes out before the visit.
The owner is told
A named person gets the booking by text or email, so nobody has to watch the inbox all day.
What happens when you miss a call on a job?
Most owners are on a job when the phone rings. Missed call text back sends the caller a text from your business number, so they can book or reply instead of calling someone else.
A text instead of voicemail
The caller gets a text straight away with your booking link.
The reply reaches you
Their reply lands in GoHighLevel and a named person is alerted.
What do we need from you to set it up?
A call with Ritch covers it. These are the things we ask for.
Your services and how long each takes
So the booking form offers the right times.
Where requests come from
Your website, phone number, Facebook page and any ads, so every request lands in one inbox.
Who gets the bookings
The owner, office or crew lead who should be told, and how: text, email or both.
Home service CRM questions
Still not sure?Ask Ritch directly on a call.
What is the best CRM for a home service business?
One that books jobs from calls, forms and messages, sends confirmations and reminders, and tells the owner what is coming. We build this in GoHighLevel, which puts the inbox, calendar, texting and pipeline in one account.
Can customers book online?
Yes. A booking form on your website, or a link in a text, shows the times you are free and puts the job on your GoHighLevel calendar.
Do I need A2P registration to text customers?
Yes, if you text US customers from a local 10DLC number. Carriers filter business texts from unregistered numbers. We prepare the registration with you.
Can it remind customers before the visit?
Yes. Every booking gets a confirmation and a reminder before the visit, sent from your business number.
I already use another scheduling tool. Can it connect?
We build in GoHighLevel. If another tool has to stay, we connect it so its data lands in the contact record your team already uses. If you are moving off it, we move your customers into GoHighLevel.
How much does it cost?
It depends on your channels, your services and how many workflows you need. You get a quote before any work starts. GoHighLevel and messaging fees are separate.
Turn job requests into booked jobs
Tell Ritch how customers reach you today. He will walk you through the booking flow for your business, and you get a quote before anything is built.